What do managing patient records and handling insurance claims have in common? Both are
case-based processes, meaning that they are long and complex, involving numerous people, types of content and processes. And, lately, the market is paying more attention to them as many scattered systems are causing inefficiency and adding complexity for organizations has added to its
existing capabilities with the release of the latest version of its software, OnBase 10.0.
“Our customers have known that it’s not only about the content, it’s about the context in which the content is used,” says Bill Filion, vice president of development for Hyland. “This is exactly the idea behind the now popular term ‘case management.’ It’s a way of thinking about information management that we believe has its foundation on ECM capabilities like the ones we’ve been proven to offer.”
With this release, Hyland added to OnBase’s existing abilities, bringing together core ECM functions such as document imaging, with elements of business process management, collaboration, and records management. The result is a document management and process management suite that answers the growing demand for managing case-based processes.”
To expand its current case management capabilities, the main focus of the OnBase 10.0 solution is the new client. It adds significant changes including:
· Ease of use: The client is built on Windows Presentation Foundation, offering a Windows-based look and feel. This makes it more intuitive for users by creating consistency with their desktop productivity tools.
· More flexible system administration: As organizations are dealing with frequent internal and external changes, their IT systems must be able to adapt to these time-sensitive issues quickly. With a revamped back-end architecture, OnBase 10.0 offers a platform with which to solve business-specific problems.
· Accommodating multiple types of IT environments: Based on an organization’s given needs, some IT systems might be Software-as-a-Service (SaaS)-based, some on-premise and some even needing to work offline. OnBase 10.0’s new client architecture meets the needs of all these scenarios, making the solution easier for IT to manage.
In addition to the client, OnBase 10.0 extends its case management capabilities with new products, including:
· Intelligent Automated Indexing
· Business process and notation modeler
· Site Provisioning for SharePoint
· Comprehensive full-text search with Autonomy IDOL integration
· Integration for Microsoft Outlook 2010