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2011 IT Outlook: Gotta Wear Shades
We’re about to say goodbye to another year and the further we distance ourselves from the dark days of 2008, the better things look for the insurance industry as a whole and insurance IT in particular.

Features

Mobile Technology: App-ortunity Is Knocking
Mobile access will dominate the Web, and it will do so soon. In a late 2009...
Insurance CIOs Worry About Risky Behavior
Cindy Saccocia doesn’t mince words when it comes to what she believes lies ...

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Tools of the Trade »
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Designer Selections: Predictive Analytics in Insurance
Underwriters face two kinds of pressure, explains Donald Light, a senior analyst with Celent. One is the need to secure more business. The second is to make sure any business they write is profitable.
Back Office Beat »
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Private Clouds
I think we all know—or think we know—what cloud computing is. If you don’t then you’ve probably been hiding in a cave with your mainframes for the last five years and fine tuning your COBOL skills.  
CIO Leadership »
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As the new CIO of OneAmerica, Gene Berry is focusing on developing an IT strategy and roadmap that will give the enterprise a competitive advantage for years to come.
IT Viewpoints »
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In the insurance business—the most heavily litigated business there is—companies have always had to contend with legal discovery; the process where each party to the litigation provides the other with content relevant to the case at hand.
Customer Connection »
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Insurers continue to invest in packaged insurance software solutions despite the poor economy, with deal flow actually improving as carriers look to cut expenses and keep up with the competition, a new study reveals.
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Podcasts

3CM: Customer Communication and Content Management

Mark Breading, a partner with the research and consulting firm Strategy Meets Action (SMA), discusses his latest research on Customer Communication and Content Management with Bob Hyle, editor-in-chief of Tech Decisions.

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Hylelites

Bob Hyle, EditorTech Decisions editor-in-chief Bob Hyle has a blog where he discusses some of the interesting and amusing things that happen in both insurance and technology.
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Web Exclusives

Who's Using What
 

Pacific Compensation Insurance has implemented FirstBest UMS from FirstBest Systems, an underwriting workstation combined with an agent portal and an instant upload solution.

Nationwide Insurance has gone into live production with OpenLink Financial’s Findur solution. To provide the insurer a single, integrated trading system to manage, control, analyze and report their derivative instruments’ financial exposures and positions. 

Shelter Mutual Insurance Company has licensed the Exceed billing software from CSC to boost the cost-effectiveness of its billing services to insurance cusers. Swiss Re has announced a 10-year extension of its business process outsourcing agreement with CSC to provide administration for Swiss Re’s direct life insurance business.

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It's still six months away, but which keynote speaker are you most looking forward to hearing: Biz Stone at ACORD LOMA or Al Gore at IASA?

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Solution Partners

Better Business Intelligence: The Adaptive Data Modeling Advantage
As an insurance company executive, you’ve just emerged from one of the most disruptive market shifts in recent memory. You’re under pressure from your customers and sales channels to provide competitive products at the best prices; from government bodies to comply with ever-shifting regulations; and from your shareholders to consistently turn a profit.
Two Different Ways to Sell Insurance, but One Approach for Aligning Sales, Marketing
In the insurance industry, the two most common customer acquisition approaches both have unique challenges. First, the “traditional” approach of a large field presence, of either employed insurance representatives or independent agents, must attempt to differentiate its product and approach, even when there may be few differences from company to company.

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