3CM: Customer Communication and Content Management

BY ROBERT REGIS HYLE

Published 9/24/2010

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Mark Breading, a partner with the research and consulting firm Strategy Meets Action (SMA), discusses his latest research on Customer Communication and Content Management with Bob Hyle, editor-in-chief of Tech Decisions.

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- 11/3/2010 11:11:06 PM
- Paul E. Rokos
- 3CM
- Interesting study. This supports what we are finding in the insurance industry as well

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